Certified Administrative Professional (CAP) Training
GES291: Online Administrative Professional Training
As business culture evolves, so do the roles and responsibilities of administrative professionals. Many administrative professionals today give themselves a competitive edge by the earning the industry-recognized CAP certification. This 100% online course will help you gain the technical skills and knowledge needed to earn this valuable industry credential.
Registration and Enrollment
This course is 100% online. Start anytime.
Course Objectives
• Prepare to take the Certified Administrative Professional (CAP) exam
• Master the CAP body of knowledge
• Understand administrative fundamentals including financial responsibilities and project management
Prerequisites
There are no prerequisites to take this course.
Job Outlook for Administrative Professionals
The Bureau of Labor Statistics states that the most recent median annual wage for administrative assistants was $39,850.
Among the Office and Administrative Support Occupations listed by the US Bureau of Labor Statistics (BLS), those that require specialized skills offer the highest levels of pay and future opportunities.
Curriculum Overview
Below is the curriculum information that will be a part of the Certified Professional Administrator curriculum:
Organizational Communication (Part I)
Communication essentials; interacting with stakeholders and teams
Organizational Communication (Part II)
Organizational structure and systems; networking, interpersonal interactions and public speaking
Business Writing & Document Production
Business writing; publishing web documents, hard-copy documents, and meeting minutes
Technology & Information Distribution
Researching, gathering, compiling, and analyzing data and information; networks for information distribution and maintaining, backing-up, and storing data
Office & Records Management
The basics of creating functioning and productive workspaces; obtaining and managing resources for your office and working in a virtual office
Event & Project Management
Event and travel management: coordinating virtual meetings; project management, time management and negotiations
Human Resources
Human resources functions, duties, and processes; employee files, records and training
Financial Functions
Organizational finance: budgeting, financial statements, and financial transactions; banking process and the bank statement reconciliation process
Workplace Behaviors
Goal setting and creativity; problem solving, decision making and time management
Becoming an Administrative Assistant & Advancing Your Career
Job duties, responsibilities and personal characteristics of administrative assistants
Instructor
Becky Swaim
Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.
